Frequently Asked Questions

Frequently Asked Questions (FAQ)

Last Updated: July 27, 2026

Welcome to the Giovanivault FAQ page. Here you can find answers to common questions about our Pokémon Trading Card Game products, ordering process, shipping, and returns.

If you have a question that is not answered below, please contact our support team.

About Our Products

Are your Pokémon cards authentic?

Yes. Giovanivault is committed to providing authentic Pokémon Trading Card Game products. We aim to provide accurate product information and descriptions for every item listed in our store.

Do you sell new or used Pokémon cards?

Our inventory may include different types of collectible Pokémon cards, including individual cards and collectible products. Each product listing provides relevant details about the item and its condition.

How do you describe card condition?

Card condition information is provided in the product description whenever applicable. We recommend reviewing the product details and images before purchasing.

Are the cards suitable for collectors?

Yes. Our products are intended for Pokémon fans, collectors, and players who enjoy expanding their collections.

Ordering Questions

How do I place an order?

To place an order:

Select the Pokémon card or product you would like to purchase.
Add the item to your cart.
Complete checkout with your shipping and payment information.
You will receive an order confirmation by email.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible.

How will I know my order was received?

After completing your purchase, you will receive an order confirmation email containing your order details.

Shipping Questions

Where do you ship?

Giovanivault currently ships within the United States only.

Is shipping free?

Yes. We offer free shipping on all orders within the United States.

How long does shipping take?

Orders are typically processed within 1–3 business days.

Estimated delivery time after processing is generally:

3–7 business days

Delivery times may vary depending on the shipping carrier and destination.

Will I receive tracking information?

When tracking information is available, it will be sent to the email address provided during checkout.

Returns and Refund Questions

Do you accept returns?

Yes. Eligible returns are accepted according to our Refund & Return Policy.

Return requests must be submitted within 14 days of delivery.

What if my order arrives damaged?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery and provide your order number and photos of the item and packaging.

We will review your request and assist you.