Refund And Return Policy

Refund & Return Policy

Last Updated: July 27, 2026

Thank you for shopping with Giovanivault. We want every customer to have a positive experience when purchasing Pokémon Trading Card Game products from our store.

Because collectible trading cards are unique items and their condition is an important part of their value, we have created the following return and refund policy to ensure a fair experience for both our customers and our store.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return:

The item must be in the same condition as received.
The product must not be damaged, altered, played with, or modified.
All original packaging and included items must be returned when applicable.
The customer must provide proof of purchase.

To request a return, please contact us at:

Email: Giovanivault@protonmail.com
Phone: +1 226-240-9522

Please include your order number and a description of the reason for your return request.

Return Shipping

Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective.

We recommend using a trackable shipping service when returning collectible items. Giovanivault is not responsible for items lost during return shipping.

Damaged or Incorrect Orders

We carefully package our Pokémon cards to help protect them during shipping.

If you receive:

A damaged item
The wrong product
A missing item from your order

Please contact us within 7 days of delivery with:

Your order number
Photos of the item and packaging
A description of the issue

We will review the request and work with you to find an appropriate solution.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method used during checkout.

Please allow your payment provider additional processing time for the refund to appear in your account.

Non-Returnable Items

Returns may not be accepted for:

Items returned outside the return period
Cards that have been damaged after delivery
Cards that show signs of use, alteration, or condition changes caused by the customer